COOKIE POLICY

SolaceSquad® Technologies ("Us", "We", or "SolaceSquad®") is the operator of www.solacesquad.com and the SolaceSquad® Platform, including its mobile and web applications.

This Cookie Policy explains in plain language what cookies are, which cookies we place on your device, why we place them, who else may set cookies through our Platform, and how you can control or delete cookies at any time.

This policy is to be read together with our Privacy Policy and our Terms of Service. By continuing to use the SolaceSquad® Platform, you agree to this Cookie Policy.

This Cookie Policy is published in compliance with applicable Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPI Rules").

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device (computer, smartphone, or tablet) by your web browser when you visit a website. They contain a small amount of data, which often includes an anonymous unique identifier. They are sent back to the originating website on each subsequent visit and allow the website to recognise your browser.

Cookies serve many functions — they help websites remember who you are, keep you logged in, remember your preferences, and understand how you interact with pages.

2. CATEGORIES OF COOKIES WE USE

3. SPECIFIC COOKIES PLACED ON YOUR DEVICE

The following is a representative list of cookies set by or through the SolaceSquad® Platform:

This list may be updated as the Platform evolves. Additional cookies may be set by third-party services embedded in the Platform.

4. HOW AND WHY WE USE COOKIES

We use cookies for the following legitimate purposes:

Authentication & Security: To keep you securely logged in during your session, prevent session hijacking, and protect form submissions from cross-site attacks.

Booking & Appointments: To maintain your booking state during the appointment scheduling flow, ensuring your selected time slot is preserved until the transaction completes.

Video Consultations: To manage real-time call session state and ensure continuity in video consultation rooms.

User Preferences: To remember your display preferences (e.g., dashboard settings, notification preferences) so you do not have to re-enter them each visit.

Platform Analytics & Improvement: To understand which features are used most, identify error-prone areas, and direct our development roadmap to best serve our users.

Fraud Prevention: To detect and prevent fraudulent sign-ups, spam form submissions, and automated bot activity through reCAPTCHA integration.

5. THIRD-PARTY COOKIES AND SERVICES

Certain features of the SolaceSquad® Platform are powered by trusted third-party providers who may set their own cookies. We do not control these cookies. Please refer to each provider's privacy policy for details.

Google LLC (Analytics, Sign-In, reCAPTCHA)
Google sets cookies to analyse site usage (Google Analytics), allow Sign-In with Google (OAuth 2.0), and distinguish humans from bots (reCAPTCHA). These cookies are governed by Google's Privacy Policy. You can opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

Payment Processors
When you complete a payment, our payment partner may set cookies to process the transaction securely and prevent fraud. These are essential for the payment flow and governed by the payment provider's privacy policy.

Communication & Email (SendGrid / Google Workspace)
Transactional emails sent by SolaceSquad® may include tracking pixels (standard for transactional email providers) that inform us whether an email was opened. You can disable email tracking by setting your email client to not load remote images.

Video Conferencing (WebRTC / Daily.co)
Our video consultation rooms use WebRTC and may store temporary data to maintain call state. This data is not used beyond the active session.

6. LEGAL BASIS FOR USING COOKIES

In accordance with the Information Technology Act, 2000 and applicable Indian data protection laws:

Strictly Necessary Cookies are used on the basis of our legitimate interest in providing a functioning, secure Platform. Your consent is not required for these.

Functional, Analytics, and Third-Party Cookies are used on the basis of your consent. By accepting this Cookie Policy and continuing to use the Platform, you provide consent to these cookies. You may withdraw consent at any time by disabling cookies in your browser or by contacting us.

7. HOW TO MANAGE, OPT OUT, OR DELETE COOKIES

You have the right to accept, decline, or delete cookies at any time. Please note that disabling essential cookies will prevent large portions of the Platform from functioning, including login and appointment booking.

Through your browser settings:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data → See all site data and permissions

• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data → Manage Data

• Apple Safari: Preferences → Privacy → Manage Website Data → Remove All

• Microsoft Edge: Settings → Site permissions → Cookies and site data

• Opera: Settings → Advanced → Privacy & security → Site Settings → Cookies

For mobile devices:

• iOS (Safari): Settings → Safari → Block All Cookies

• Android (Chrome): Chrome → Settings → Site Settings → Cookies

Opt out of specific third-party tracking:

• Google Analytics: tools.google.com/dlpage/gaoptout

• Google Ad settings: adssettings.google.com

• Network Advertising Initiative: optout.networkadvertising.org

8. COOKIES AND SENSITIVE HEALTH DATA

SolaceSquad® is a wellness and mental health platform. We take the privacy of health-related information with the utmost seriousness. Cookies placed by SolaceSquad® do not store or transmit sensitive health-related personal data. Your consultation notes, wellness logs, and health records are stored securely in encrypted databases, not in cookies or browser storage.

We do not permit third-party advertisers to access data gathered from cookies on health-related pages of our Platform.

9. DO NOT TRACK (DNT)

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted standard for how websites should respond to DNT signals.

At present, SolaceSquad® does not alter its data collection and use practices in response to DNT signals. We will revisit this policy as industry standards evolve. You may also use the opt-out mechanisms described in Section 7 above to limit tracking.

10. CHILDREN AND COOKIES

The SolaceSquad® Platform is not intended for use by individuals under the age of 18. We do not knowingly place cookies on the devices of minors. If you believe that a child under 18 has used the Platform in a manner that involved the collection of cookie data, please contact us immediately at info@solacesquad.com and we will take appropriate remedial action.

11. DATA RETENTION

Cookie data is retained for as long as the cookie is active (see Section 3 for specific durations). When a cookie expires or is deleted, associated data is no longer accessible to us. Analytics data aggregated from cookies may be retained for up to 26 months in accordance with Google Analytics' data retention settings.

SolaceSquad® does not retain raw cookie values in its own databases. The session token stored in your browser cookie is a reference to a server-side session, which is itself deleted upon logout or expiry.

12. INTERNATIONAL DATA TRANSFERS

Some of our third-party partners (e.g., Google LLC) are headquartered outside India and may process cookie-related data on servers located in other countries. Where such transfers occur, we ensure they are subject to appropriate safeguards consistent with applicable Indian data protection law.

By using the SolaceSquad® Platform from India or elsewhere, you acknowledge that your information may be processed in countries other than your country of residence.

13. UPDATES TO THIS COOKIE POLICY

SolaceSquad® may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of the SolaceSquad® Platform after any changes are posted constitutes your acceptance of the revised Cookie Policy. If we make material changes, we will notify registered users by email or by a prominent notice on the Platform prior to the changes becoming effective.

14. CONTACT US — GRIEVANCE OFFICER

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies, you may contact our Grievance Officer as required under Rule 5(9) of the SPI Rules:

Name: Saumen Sarkar

Designation: Grievance Officer, SolaceSquad® Technologies

Address: D-302, Bren Paddington, Bellandur, Kaikondrahalli, Bangalore – 560103, Karnataka, INDIA

Email: info@solacesquad.com

We will endeavour to respond to your query within 30 days of receipt.