REFUND POLICY

The SolaceSquad® will consider the following conditions and instances where a refund will be applicable. Anything beyond these instances would be taken up by the management on a case-to-case basis.

• If there was an accounting error and you were charged more than the actual amount, the overcharged amount will be refunded.
• If there was any defect in services and the company can validate your feedback post investigation, the organization will re-perform the services instead of refunding.
• If the dissatisfaction is noted with any consultation session, post the first session, you will be matched with another counsellor. If the dissatisfaction continues, a complete, partial, or pro-rated refund will be issued on a case-to-case basis. This is applied to only Paid session.
• In case you wish to discontinue your Paid subscription plan, a pro rated refund will be credited back to your payment source account (min 1 day subscription charge will be applied in case of same day cancellation). All such refunds are taken care directly by the Payment gateway provider. SolaceSquad doesn't manually refund or credit the cancellation amount.
• There is no refund for Emora Chat pack purchase.
• Any refund for cancellation will take upto 14 working days.
• In the review of individual cases, decisions taken by the SolaceSquad® management team will be considered final.

CANCELLATION POLICY

• If you're running more than 15 minutes late, the session will be cancelled and charged for.
• 24 hours prior: No charge.
• Within 6 hours (first time): No charge.
• Within 6 hours (second or multiple times): Entire session will be charged.
• To reschedule any consultation session, cancel the session first and then book it again as per the availability. Refund in such case for cancellation will take upto 7 working days.
• Emora chat pack once purchased can not be cancelled or transferred.
• Subscription plans can be cancelled anytime (rollback to free plan), refund will be made as per company refund policy.