REFUND POLICY

The SolaceSquad® will consider the following conditions and instances where a refund will be applicable. Anything beyond these instances would be taken up by the management on a case-to-case basis.

• If there was an accounting error and you were charged more than the actual amount, the overcharged amount will be refunded.
• If there was any defect in services and the company can validate your feedback post investigation, the organization will re-perform the services instead of refunding.
• If the dissatisfaction is noted post the first session, you will be matched with another counsellor. If the dissatisfaction continues, a complete, partial, or pro-rated refund will be issued on a case-to-case basis.
• If the dissatisfaction is noted post more than one session, you will be matched with another counsellor with only your leftover sessions for the ongoing package. If dissatisfaction continues, a partial or pro-rated refund will be issued on a case-to-case basis.
• In case you wish to pause or discontinue counselling, a credit note will be issued. This credit note is transferable and can be shared with friends or family.
• The notification of wanting a refund must be communicated to your Coordinator within 24 hours of the latest session. Beyond this period SolaceSquad® will not consider a refund.
• In the review of individual cases, decisions taken by the SolaceSquad® management team will be considered final.

CANCELLATION POLICY

• If you're running more than 15 minutes late, the session will be cancelled and charged for.
• 24 hours prior: No charge + reschedule to anytime.
• Within 6 hours (first time): No charge.
• Within 6 hours (second or multiple times): Entire session will be charged.
• One can only reschedule an appointment twice.